FAQ
What is BoxSmart?
BoxSmart is PackSmarts box department. Originally founded by two entrepreneurs. They worked for two years in linking up twenty-three of the largest lithographic printers in the World.
How do you have the expertise about this industry to help me?
There is really great manufacturing infrastructure in place across the world and getting from design to print is a ridiculously long process. Even when they have received all the designs and artwork and dimensions, there is still the set up and tooling costs and then there is long manufacturing and delivery time. For a large scale organisation, this process is easy, they already have the processes in place and have the power to make things happen. We have spent, collectively, the best part of 20 years with multiple brands, understanding the process inside out. Now we have the formula to ensure that even the one man/woman bands have the same power.
What is the difference between Litho and digital printers?
All depends on what you want. Digital printers are good for short print runs and will not provide you with the best quality. Litho printing requires an intermediate, such as a plate, whereas Digital prints direct from the file to the machine and each copy comes off the machine collated. You get a much higher quality delivered via Litho printing.
How long does a print take?
As soon as the client raises an order it takes just under 3 weeks to print, depending on volumes, BoxSmart will deliver within 2 weeks after from the printer.
How long will it take to receive my order?
We aim to deliver to you within 14 working days from confirmation of your order. Depending on the order size, this is the minimum delivery time. You will receive a confirmation message of your delivery and will be informed well in advance should there be any disruption to delivery times.
You will be required to confirm the order and approve via email a "design proof," in which you need to approve before we send it directly to our printer. The lead time from you approving the proof, to the packaging arriving on your doorstep, will be 12-14 business days.
International shipping?
As a British based company, we currently supply free shipping to UK only. If you do require international shipping, this may require an additional charge. Get in touch with us for more details, we are always able to accommodate.
Do you ship direct?
Our printers and logistic team work with the world's largest brands and have the expertise to deliver in bulk, without damage. We use material that is stronger than E-Commerce purchases, like those by Amazon Prime, for example. In the unlikely event that you should receive any boxes that are not to your satisfaction, please get in touch and we will replace on your next order.
If I get one of my boxes printed, when do I get paid?
BoxSmart pays you as soon as the invoice by the client is paid for their first print run. We pay within 5 working days of receiving the funds from the printer.
You are paid in two ways:
1- Bank transfer
2 - Paypal
What is your minimum order quantity?
Our MOQ is as little as 500 boxes, please get in touch directly for orders less than this.
What about samples? We will provide free samples once a design is confirmed, so you can see how the design will look in real life, before we go to print. This will be subject to confirming the order. Otherwise a charge will be applied.
Do I pay for tooling costs?
We use only the highest quality Lithographic printers, however none of the tooling costs are required to be paid by you.
Does the price you quote cover all the costs?
We control our own costs and we decide not to add them on to you. We already cover all these costs, so the price quoted is the only price you pay, no tooling, no admin, no hidden costs!
Method of payment?
We accept all major credit/debit cards Visa, Mastercard, & American Express. We also accept payment through PayPal and bank transfers.
We will offer invoicing, subject to credit checks and successful application.
How do your prices compare to others?
We’ve pioneered a new batch model that allows us to beat any packaging order under 5,000 units. The real cost of manufacturing is set up the machines and printers, as we take on those setup costs, we don't need to double charge. Other packaging companies that offer "Branded Packaging" will be limited to a few styles and you get a logo put on it. We are the much-evolved version. We will brand the entire box, to any size, any dimension, any style, any material and in any way that you want! Small orders would typically cost £5-£20 per package, we can get as low as £0.20 to £3 a box and we absorb all the setup costs.
What is the difference between Litho and digital printers?
All depends on what you want. Digital printers are good for short print runs and will not provide you with the best quality. Litho printing requires an intermediate, such as a plate, whereas Digital prints direct from the file to the machine and each copy comes off the machine collated. You get a much higher quality delivered via Litho printing.
Special fonts, bespoke designs?
You can select any font, any design and if you need help with your design, we will provide you access to our design team to deliver whatever design you require. Please include that in the special instructions section, at the last step of the design phase.
Can you design from my artwork?
Simply send us your designs via the "Get A Quote" section and we will take of the rest. The more detailed the design the better. i.e. package outlines, design and artwork for all sides of the package, the thickness and type of material you would like etc. If you don't know what you want, simply call us and we will guide you.
What resolution should my design be?
For optimal results, upload graphics with at least 300 dpi (dots per inch) or provide vector files (.ai / .pdf / .eps). The higher the quality, the better. This is one area where our uploads file size are not limited.
Do you design on any material?
As long as you have packaging which can accept ink, then yes. To ensure we can, please get in touch and we will confirm. If you have a sample material, that will allow us to give you an instant response.
Don't panic!
Once your design has been confirmed, you can click go or send us your ammendments. No rush, make as many as you want, until you are perfectly happy to press go!
Changes after order has been placed?
Let us know as soon as you can, if you require changes. As long as it hasn't been sent on the print run, then we will endevour to make the changes.
What if I am not happy with the outcome?
Refunds / Exchanges? Get in touch with us as soon as you can. Every order is custom designed and created for each client. Once an order goes to print, we are unable to offer returns or exchanges unless the item purchased is defective. If you receive a defective item, please contact us with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 7 days, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price.